Privacy Policy
Aurora Technologies Ltd is committed to ensuring that your privacy is protected. This privacy policy sets out how Aurora Technologies Ltd uses and protects any information that you provide when using this website.
Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Aurora Technologies Ltd (“Aurora”, “we”, “us”, or “our”) may change this policy from time to time by updating this page. You should check this page to ensure that you are aware of any changes. This current policy is effective from 28/02/2021.
Aurora Technologies Ltd recognises that many visitors and users of our website are concerned about the information that they provide to us, and how we treat that information. Aurora Technologies Ltd is committed to ensuring that your privacy is protected. As an essential part of our business, we collect and manage website user and visitor data. In doing so, we observe the UK data protection legislation and are committed to protecting and respecting our website users’ and visitors’ privacy rights. Specifically, we act as a Data Controller in respect of the information gathered and processed by us. This Privacy Statement sets out how we collect, use and protect any information that you provide when using this website and the basis on which it will be processed.
For the purpose of UK data protection legislation, the Data Controller is Aurora Technologies Ltd, which is a company incorporated and registered in England and Wales with company number 03769921. Aurora Technologies Ltd are registered with the Information Commissioner’s Office.
In order that you are reliably informed about how we operate, we have developed this Privacy Statement which describes the ways in which we collect, manage, process, store and share information about you as a result of you being our customer or visiting this website. The Privacy Statement also provides you with information on how you can have control over the use of your data.
Our copyright notice
This website and its content is copyright of Aurora Technologies Limited – ©Aurora Technologies Limited 27/07/2021. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content, design or photography. Nor may you transmit or store the content or imagery in any other website or other form of electronic retrieval system. If you require any other information, please get in touch.
Information we may collect from you
We may collect and process information that you give to us. Information is collected on an individual basis. We will collect certain information from you when you:
- request information on our products or services
- send us a job application
- participate in surveys
This information may include, for example:
- your name and job title
- contact information such as your address, telephone number, mobile number, email address
- demographic information such as your postcode, preferences and interests
Each time you visit our website, we may automatically collect the following information:
- your Internet Protocol (IP) address
- information collected through Google Analytics about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you have viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.
How do we use the information we collect?
We will only use your information when the law allows us to and only for the purposes set out in this Privacy Statement. These are:
- when you give your consent
- when necessary for the performance of a contract we have entered into, or may be entering into with you
- when necessary to meet our legal obligations, to deal with any complaints and for the enforcement of our terms and conditions
- for our legitimate business interests which include security purposes, improvements to our website, improvements to our products, solutions and services and for general marketing purposes. We will not do so, though, where our interests are outweighed by your interests, rights and/or freedoms.
We may use your information in the provision and administration of goods and services that you have requested and/or to respond to your queries. This may also include contacting you about our programs, products, or services. Where you do not provide us with certain information, we may be unable to process your request or respond to your queries.
We collect information from you to understand your needs and provide you with a better service and to understand your use of the website. Your IP address tells us the pages on our website that your device has looked at, whether the page request was successful, and which browser your machine used to view the pages. This data is used for statistical purposes as well as to help us to customise the user experience as you browse the website. We may attempt to contact you through the information you provide, if necessary, including, without limitation, when you are using the wrong paths to access the website or are breaching restrictions on the use of the website. We may also use this information to block IP addresses where there is any misuse of our website.
If you purchase or use our products or services, we may use your information for purposes which include but are not limited to:
- verifying your credentials
- verifying your usage of the products and services in accordance with the terms and conditions of your agreement with us
- providing training sessions for which you have registered
- providing maintenance and technical support
- providing information about product upgrades, updates and renewals
- generating logs, statistics and reports on service usage and service performance
- developing and enhancing products and services
- processing orders and generating billing information
Certain products and services may include features that collect additional information for other purposes, as described in the applicable terms and conditions. For detailed information, please refer to the applicable product or terms and conditions.
Disclosure of your information
Whenever we disclose information, we take all reasonable steps to ensure that it is treated securely and in accordance with this Privacy Statement. We may share your information in the following ways:
- with any actual or prospective seller or buyer of our business and/or any assets. Information held by us about our customers and any users will be one of the transferred assets
- with any third parties for the limited purpose of ensuring that you do not receive marketing communications from them on our behalf
- within Aurora Technologies Ltd
- to comply with any legal obligation or as otherwise permitted by law
- for debt collection purposes
- for security purposes or to protect our rights or those of a third party
- in the conduct or defence of legal claims or to enforce our terms and conditions
- for the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies, governmental or representative bodies in accordance with the relevant legislation. This will include public authorities, insurance companies, finance companies and/or other agencies.
Except as set out above, we will not disclose your information save where we need to do so to enforce our rights. We will not share your information in ways unrelated to those described above without first providing you with an opportunity to opt out of such use or otherwise prohibit such unrelated uses.
Opting out of receiving communications from us
If you no longer wish to receive newsletters or any other type of information from us, you may email us at hello@aurora.uk.net to change your preferences. In addition, please be aware that your ability to opt out from receiving marketing and promotional materials does not change our right to contact you regarding any services you have purchased or other transactions.
Where we store your information?
To prevent unauthorised access or disclosure, we have in place appropriate technical and organisational measures to safeguard and protect the information we collect online. All information you provide to Aurora Technologies Ltd is stored on our database within a secure network in the UK.
Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the Internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the Internet.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Your rights
You have a number of rights in relation to your personal information. You have the right to:
- request information regarding the personal information that we hold about you and the source(s) of that information. You can request a copy of any information we hold about you. Under GDPR, no fee is payable and we will provide any and all information in response to a request free of charge;
- request that we rectify any inaccuracies in relation to the information we hold;
- in some circumstances, request the erasure of your information or object to the processing of your data;
- object to any direct marketing;
- in some circumstances, request that your information be transferred to you or a new provider if the data is processed automatically;
- withdraw consent to us processing your information. This will not affect the processing already carried out with your consent; and
- lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO).
For any enquiries regarding the above rights or if you want to exercise any of these rights, please contact us by email or write to us using the details provided in our Contact us section.
How long do we hold your information?
We will hold onto your information only for as long as is necessary for the purpose for which it was provided to us or collected (e.g. for as long as is necessary to provide any services requested by you or to respond to your queries) and in accordance with our Data Retention Policy. Where processing is based on your consent, we shall only process it until such time as you withdraw your consent.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our site has a current SSL certificate which ensures a secure connection between your web browser and our server.
The information we do hold will be accurate and up to date. You can check the information that we hold about you by writing to us. If you find any inaccuracies, we will rectify the error as soon as possible.
The personal information which we hold will be held securely in accordance with our internal security policy and UK law.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser.
What is a cookie?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Most browsers accept cookies automatically, however, you have the ability to accept, delete or disable cookies at any time; the process to do this can usually be found in your internet browser’s ‘Help’ menu. You can find out more information about cookies and instructions on how to adjust your browsers settings here.
If you disable cookies then, whilst you may be able to browse our site, some of the cookies we use may be essential for the site to operate and some features may therefore not be available to you. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our site.
If you want to find out a bit more about cookies you can have a bit more of a read here.
What types of cookies are there?
There are two types of cookies:
First-party cookies – these are created by the site you are visiting.
Third-party cookies – these are created by other sites that may own some of the content, like images you may see on the webpage you visit.
What cookies are we using?
Session cookies – These allow us to recognise you and carry information as you navigate between pages during a single browser session and allow you to use the website most efficiently. They generally expire when you leave our website.
Persistent cookies – These allow us to remember you, for example if you’ve previously accepted using cookies in the past. These remain as a file even after you have left the website.
Traffic log cookies – These identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Google Analytics – This is so we know how many people went to our website and how effective it currently is. This collects information in an anonymous form. You may disable Google Analytics through the add-on for your browser: please see the Google Analytics Data Privacy & security website for more information.
Our sites also contains links to third party sites (including social media bookmarking buttons which enable you to share certain content on our sites). Please review the cookie and privacy policies of these sites to understand how they may use cookies and your information.
Links
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Contact
If you have any questions or comments regarding this Privacy Statement, please contact our Information Security Manager hello@aurora.uk.net
Notification of changes
This Privacy policy was updated on the 27/07/2021. We reserve the right to amend or vary this Privacy Statement at any time and the revised Statement will apply from the date it is posted on our website. Please review this page regularly so you are aware of any changes.
